Terms and Conditions
1.1 By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service. The website is to provide general information regarding Image Casting’s products and services. While we endeavour to keep it current and accurate it may not always be completely up to date and Image Casting reserves the right to change, delete and move information at any time with no prior notice.
1.2 This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site and shall not be responsible or liable for any error or omissions in that information.
1.3 All images, logos and videos are subject to Copyright© 2021 Image Casting Ltd
2.1 By making a booking and a Casting Artist travelling to your venue of choice/home you are entering an agreement with Image Casting. The casting fee is included in the prices displayed on the website. If no order is placed at the casting a deposit will be charged to cover the cost of the casting and any work completed.
2.1a If a Casting Artist travels to a casting which is then cancelled through no fault of the Casting Artist, the cost of the casting appointment is paid by the client.
2.2 All our products are bespoke and made to order. There is no refund on goods that are no longer required unless there is a fault on the part of Image Casting. We send real bronze, sterling silver, charms, and glass items to third party specialists, and if these products do not meet our satisfaction, we will work with them to re-make the items to ensure customers receive the best quality. Any additional time that this takes will not be compensated unless the item can no longer be provided in which case a refund will be offered.
2.3 Each cast is made individually so no two casts are the same. We will endeavour to match the colour of your casts to previous casts made by us, but we cannot guarantee exact matches and a couple of shades difference is to be expected. Variations in raw material components from our suppliers are not under our control and therefore we cannot guarantee exact matches in colour in regard to bronze and aluminium cold casts. Patination for foundry bronze is all done by hand and exact matches to previous casts/images of casts cannot be guaranteed.
2.4 Glass casts are all handmade and air bubbles and veining within the casts can occur - these are a natural part of the casting process and are not deemed to be defective and will not be refunded/compensated for unless the item can no longer be provided in which case a refund will be offered.
3.1.1 Prices for Products are quoted, in Pounds Sterling, on the Site. All prices noted on the Site’s price list are final.
3.1.2 Prices are subject to change following an assessment of the Product undertaken by Image Casting.
3.1.3 Due to the nature of fluctuating metal prices, prices for real bronze and sterling silver casts are estimated at the time of casting but may change.
3.1.4 Any bespoke prices quoted are valid for 30 days and thereafter are subject to change. Any alterations requested by the customer to the requirements for the casts will be re-quoted. Additionally, any work already undertaken by Image Casting that is no longer required must be reimbursed if the change is at the customer’s request.
3.2 When chargeable, VAT is inclusive in the total cost for Image Casting Products.
3.3 UK delivery costs, or, where applicable, the delivery costs of the country where Products are to be delivered, are outlined during the payment processing stage. Where not included in the price of the Product, delivery costs will be charged for silicone moulds to be sent separately (for UK and International deliveries),
3.4 Image Casting reserves the right to withhold the Products and/or terminate this Agreement if the final total price is not received in full. Delivery occurs only when full payment has been received.
4 Terms of Payment
4.1 Payment for any Image Casting Products is due in full upon the placement of your order in cleared funds.
4.2 A detailed invoice can be emailed to you upon request following Image Casting’s receipt of payment in full.
4.3 Where moulds are taken but no order placed, a casting cost of £100 is payable. This is deducted from the order when it is placed.
4.4 If a deposit has been put down for a product that has been ordered, the deposit is non-refundable if the client then chooses to go elsewhere or cancels the order. In the event that Image Casting can no longer see a project through to completion, all work carried out to that point may be transferred to the customer or to a new supplier at Image Casting's discretion and Image Casting will be paid for work they have carried out to that point. This clause includes but is not limited to; when a casting to take moulds has taken place, plain resin casts/silicones, foundry, glass and sterling silver casts have been made and any design work already undertaken.
4.5 Items over £600 can be paid by placing a 50% deposit at the time of casting and the remaining payment prior to delivery.
4.6 Payment schedules can be discussed and are at the discretion of Image Casting.
5 Lead Times
5.1 Lead times stated on the website are estimates
5.2 We always endeavour to meet the stated lead times but due to the nature of the processes involved, particularly with real metals and glass, these times may need to be extended. This ensures that we deliver you the best quality product we can.
5.3 There is a built-in assumption with the lead times that any queries we have regarding your casts, via email or phone, are responded to in a timely manner. Any delays in replies and decisions about the casts from the customer will result in longer delivery times.
5.4 If there is a delay, we endeavour to keep you informed and updated on progress.
5.5 We do not offer refunds on delayed casts. There is always a valid reason, often outside of our control, when there is a delay.
6 Gift Vouchers
6.1 Our gift vouchers are only redeemable against Image Casting products.
6.2 There is no cash alternative.
6.3 Customer may add value to the voucher at the time of casting.
6.4 Gift Vouchers are valid for one year at the point of purchase.
6.4.1 If the Gift Voucher is not used within that time frame, Image Casting may, as an offer of goodwill, extend the voucher. Any increase in the cost of the product must be paid for.
7.1 Image Casting will arrange for the Products to be delivered to the address stated in your Order.
7.2 An estimated delivery date will be provided to you upon the placement of your order. However, we cannot guarantee delivery by the stated date and cannot be held liable if the item is delayed.
7.3 Delivery of Products will be made using a courier or postal service of Image Casting’s choice.
7.4 We will endeavour to notify you by text or email when the product is due to be delivered but cannot guarantee times. If any issues arise with the postal company, we will do all we can to find a resolution but cannot be held liable.
7.5 If a package is returned to Image Casting that has not been collected from a postal depot, the customer will be charged for re-posting. If no Delivery Note is left this needs to be taken up with the post office by the customer. We notify customers when to expect a delivery to avoid items being “undelivered”.
7.6 Image Casting does not take responsibility for delivery of items once they are handed over to the Postal Service. We will provide Tracking details to the customer to discuss any issues with the service provider used.
7.7 Any damage encountered to Products during transit will be rectified by Image Casting where possible.
7.8 Large orders may be sent in several packages and if silicones are ordered or included with your order they will be dispatched once the originals have been safely received.
8 Risk and Property
8.1 Ownership, as well as risk of damage to or loss of the Products will be at your risk at the time of delivery.
8.2 Ownership of original moulds used to produce Products shall be passed to customer where payment has been made upon the completion of the casts. The moulds are provided in good faith but the longevity of the moulds is unknown and the silicone may deteriorate over time.
9 Defective Products and Return Policy
9.1 Product Orders accepted and approved by Image Casting are final. You may not cancel this Agreement at any time, unless Products supplied are defective or in unsatisfactory condition.
9.2 If Products are received defective and/or in unsatisfactory condition, you must inform Image Casting via telephone within 48 hours, and again in writing within 7 business days upon receipt of Products.
9.3 Products must then be returned to us immediately, in the same condition in which you found them. Any Products returned to Image Casting, for any reason, at any time, must be returned in the original packaging –or its directed equivalent– and transported by a courier or postal service of Image Casting’s choice.
9.4 If you do not inform Image Casting of your defective or unsatisfactory Products within 48 hours (via telephone) and again within 7 business days (in writing) upon the receipt of your Products, Image Casting shall no longer bear liability to you for the defective or unsatisfactory Products.
9.5 Where notification of defective or unsatisfactory Products is received within due times, Image Casting may:
- 9.5.1 replace the damaged Products with those of satisfactory quality; or,
- 9.5.2 offer you a full refund (including the cost of sending the Products to you, and the cost of returning the Products to us); or
- 9.5.3 if both parties agree, supply you with a replacement or substitute Product.
10.1 If you are entitled to a refund, Image Casting will refund your payment via credit card or bank transfer.
10.2 Under no circumstances will Image Casting offer refunds in cash.
10.3 Image Casting agrees to process the refund due to you as soon as possible and, in any event, within 30 days upon receiving your written notice of cancellation.
11 Warranty and Liability
11.1 Images of Products on the Image Casting Site are for illustrative purposes only; actual Products may differ from such images. All Rights to images displayed on the website or used in any promotional materials are owned by Image Casting and cannot be used without prior written permission from Image Casting Ltd.
11.2 Image Casting warrants to you that any Products purchased from this Site will be of satisfactory quality.
11.3 Image Casting reserves the right to take photos of any casts produced for customers and to use them as they see fit for marketing purposes.
11.4 You nor Image Casting shall remain liable to one another, nor shall either party be determined to be in breach of this Agreement if delays in or failures of performance or obligations ensue due to causes beyond reasonable control. Causes beyond reasonable control of both parties include:
Hurricane, tsunami, explosion, flood, tempest, fire or fatal or near-fatal accident;
Act of terrorism, war, threat of sabotage, insurrection, or civil disturbance; and,
Acts, restrictions, bye-laws, prohibitions or measures of any kind or part of any governmental, parliamentary, state, city, or local authority.
11.5 Image Casting agrees to advise and/or assist all customers with any subject relating to the correct usage, cleaning, storage, or repair of any of its Products.
12 Governing Law
12.1 This Agreement and the performance of both parties will be governed by and interpreted in accordance with the laws of the England.
12.2 English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.
13 Indemnity (Third Parties)
13.1 You shall indemnify Image Casting against all claims made against Image Casting by a third party in respect to Products supplied by Image Casting.
14.1 If any provision of this Agreement is found to be illegal, void, or unenforceable, the remaining provisions shall remain in full force and effect, and such invalid provisions shall be severable or omitted from the remaining portions of this Agreement.
15 How to contact us
15.1 If you want to request information about our Term and Conditions you can email us or write to: Image Casting Ltd, Unit 39, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
Image Casting Limited
Unit 39, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
Company registration 03866694