Products

Ts & Cs and Privacy Policy

  1. General
    1. By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.The website is to provide general information regarding Image Casting’s products and services. While we endeavour to keep it current and accurate it may not always be completely up to date and Image Casting reserves the right to change, delete and move information at any time with no prior notice.
    2. This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
    3. All images, logos and videos are subject to Copyright© 2017 Image Casting Ltd
  2. Casting
    1. By making a booking and a Casting Artist travelling to your venue of choice/home you are entering an agreement with Image Casting. The casting fee is included in the prices displayed on the website. If no order is placed at the casting a deposit will be charged to cover the cost of the casting and any work completed.
    2. All our products are bespoke and made to order. There is no refund on goods that are no longer required unless there is a fault on the part of Image Casting.
    3. Each cast is made individually so no two casts are the same.
  3. Prices
      1. Prices for Products are quoted, in Pounds Sterling, on the Site. All prices noted on the Site’s price list are final.
      2. Prices are subject to change following an assessment of the Product undertaken by Image Casting.
      3. Due to the nature of fluctuating metal prices, prices for real bronze and sterling silver casts are estimated at the time of casting but may change.
      4. Any bespoke prices quoted are valid for 30 days and thereafter are subject to change. Any alterations requested by the customer to the requirements for the casts will be re-quoted. Additionally, any work already undertaken by Image Casting that is no longer required must be reimbursed if the change is at the customer’s request.
    1. When chargeable, VAT is inclusive in the total cost for Image Casting Products.
    2. UK delivery costs, or, where applicable, the delivery costs of the country where Products are to be delivered, are outlined during the payment processing stage. Where not included in the price of the Product, delivery costs will be charged for silicone moulds to be sent separately (for UK and International deliveries),
    3. Image Casting reserves the right to withhold the Products and/or terminate this Agreement if the final total price is not received in full. Delivery occurs only when full payment has been received.
  4. Terms of Payment
    1. Payment in full for any Image Casting Products is due upon the placement of your order in cleared funds.
    2. A detailed invoice will be emailed to you following Image Casting’s receipt of payment in full.
    3. Items over £650 can be paid by placing a 50% deposit at the time of casting and the remaining payment prior to delivery.
    4. Payment schedules can be discussed and are at the discretion of Image Casting.
  5. Gift Vouchers
    1. Our gift vouchers are only redeemable against Image Casting products.
    2. There is no cash alternative.
    3. Customer may add value to the voucher at the time of casting.
  6. Delivery
    1. Image Casting will arrange for the Products to be delivered to the address indicated in your Order.
    2. An estimated delivery date will be provided to you upon the placement of your order. However, we cannot guarantee delivery by the stated date and cannot be held liable if the item is delayed.
    3. Delivery of Products will be made using a courier or postal service of Image Casting’s choice.
    4. We will endeavour to notify you by text or email when the product is due to be delivered but cannot guarantee times. If any issues arise with the postal company, we will do all we can to find a resolution but cannot be held liable
    5. Image Casting does not take responsibility for delivery of items once they are handed over to the Postal Service. We will provide Tracking details to the customer to discuss any issues with the service provider used.
    6. Any damage encountered to Products during transit will be rectified by Image Casting where possible.
    7. Large orders may be sent in several packages and if silicones are ordered or included with your order they will be dispatched once the originals have been safely received.
  7. Risk and Property
    1. Ownership, as well as risk of damage to or loss of the Products will be at your risk at the time of delivery.
    2. Ownership of original moulds used to produce Products shall be passed to customer where payment has been made upon the completion of the casts. The moulds are provided in good faith but the longevity of the moulds is unknown and the silicone may deteriorate over time.
  8. Defective Products and Return Policy
    1. Product Orders accepted and approved by Image Casting are final. You may notcancel this Agreement at any time, unless Products supplied are defective or in unsatisfactory condition.
    2. If Products are received defective and/or in unsatisfactory condition, you must inform Image Casting via telephone within 48 hours, and again in writing within 7 business days upon receipt of Products. Products must then be returned to us immediately, in the same condition in which you found them.
    3. Any Products returned to Image Casting, for any reason, at any time, must be returned in the original packaging –or its directed equivalent– and transported by a courier or postal service of Image Casting’s choice.
    4. If you do not inform Image Casting of your defective or unsatisfactory Products within 48 hours (via telephone) and again within 7 business days (in writing) upon the receipt of your Products, Image Casting shall no longer bear liability to you for the defective or unsatisfactory Products.
    5. Where notification of defective or unsatisfactory Products is received within due times, Image Casting may:
      1. replace the damaged Products with those of satisfactory quality; or,
      2. offer you a full refund (including the cost of sending the Products to you, and the cost of returning the Products to us); or
      3. if both parties agree, supply you with a replacement or substitute Product.
  9. Refunds
    1. If you are entitled to a refund, Image Casting will refund your payment via credit card or bank transfer.
    2. Under no circumstances will Image Casting offer refunds in cash.
    3. Image Casting agrees to process the refund due to you as soon as possible and, in any event, within 30 days upon receiving your written notice of cancellation.
  10. Warranty and Liability
    1. Images of Products on the Image Casting Site are for illustrative purposes only; actual Products may differ from such images. All Rights to images displayed on the website or used in any promotional materials are owned by Image Casting and cannot be used without prior written permission from Image Casting Ltd.
    2. Image Casting warrants to you that any Products purchased from this Site will be of satisfactory quality.
    3. Image Casting reserves the right to take photos of any casts produced for customers and to use them as they see fit for marketing purposes.
    4. You nor Image Casting shall remain liable to one another, nor shall either party be determined to be in breach of this Agreement if delays in or failures of performance or obligations ensue due to causes beyond reasonable control. Causes beyond reasonable control of both parties include:
      1. Hurricane, tsunami, explosion, flood, tempest, fire or fatal or near-fatal accident;
      2. Act of terrorism, war, threat of sabotage, insurrection, or civil disturbance; and,
      3. Acts, restrictions, bye-laws, prohibitions or measures of any kind or part of any governmental, parliamentary, state, city, or local authority.
    5. Image Casting agrees to advise and/or assist all customers with any subject relating to the correct usage, cleaning, storage, or repair of any of its Products.
  11. Governing Law
    1. This Agreement and the performance of both parties will be governed by and interpreted in accordance with the laws of the England.
    2. English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.
  12. Indemnity (Third Parties)
    1. You shall indemnify Image Casting against all claims made against Image Casting by a third party in respect to Products supplied by Image Casting.
  13. Severability
    1. If any provision of this Agreement is found to be illegal, void, or unenforceable, the remaining provisions shall remain in full force and effect, and such invalid provisions shall be severable or omitted from the remaining portions of this Agreement.

Privacy Policy

  1. How we collect and use information
    1. Image Casting is committed to ensuring that your privacy and any personal information you provide when using this website is secure and protected.
    2. Cases where, upon our request, you may choose to voluntarily provide us with your personal information, include
      1. when ordering/purchasing any of Image Casting’s products or services; or
      2. when enquiring about any of Image Casting’s products or services.
    3. Image Casting reserves the right to store the personal information you willingly provide for:
      1. our internal record keeping; and,
      2. for providing you with current and future information about our products and services.
  2. Visitors to our website
    1. When someone visits www.imagecasting.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For further information on the privacy policy of Google Analytics, please visit https://support.google.com/analytics/answer/6004245?hl=en ”
    2. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
  3. Facebook, Twitter, Pinterest and Instagram
    1.  As part of our Social Media strategy we will post blog articles, items of interest and company news on a range of social media sites. We do not collect specific individuals data from these sites and adhere to their privacy policy terms. If you would like to learn more about their terms, information can be found on their websites.
  4.  Use of cookies by Image Casting
    1. You can read more about how we use cookies on our Cookies page
  5. Search Engine
    1. Our website search and decision notice search (DNS) are powered by a third party. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Image Casting or any third party.
  6. Security and performance
    1. An SSL certificate is provided for additional security when accessing the website in your internet browser.
  7. WordPress
    1. We use a third-party service, WordPress.com, for our website and to publish our blog. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.
  8. People who contact us via the website
    1. Contact can be made via
      1. Request a Call Back Form
      2. Enquiry Form
      3. Casting Kit Order Form
      4. Voucher Order Form
    2. When you contact Image Casting via the website, limited personal information – name, postcode, email address, contact number –  is collected to facilitate the enquiry or order. This information is used solely for contact with the customer to respond to their request.
  9. Customer Database
    1. Image Casting holds a separate customer CRM which contains personal details (name, address, contact number, email etc) and the details of any casts purchased (material, type of cast, frame type, price paid etc). This is used solely internally to assess and improve customer service and product offering.
    2. This information is held by Salestrakr and further information can be found at www.salestrakr.com
  10.  Links to other websites
    1. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
  11. Changes to this privacy notice
    1. We keep our privacy notice under regular review. This privacy notice was last updated on 26th January 2018.
  12. Complaints or queries
    1. Image Casting tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
    2. This privacy notice does not provide exhaustive detail of all aspects of Image Casting’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
  13. Access to personal information
    1. Image casting tries to be as open as it can be in terms of giving people access to their personal information. If we do hold information about you, we will:
      1. give you a description of it;
      2. tell you why we are holding it;
      3. tell you who it could be disclosed to; and
      4. let you have a copy of the information in an intelligible form.
    2. We will delete any records upon written request
  14. How to contact us
    1. If you want to request information about our privacy policy you can email us or write to: Image Casting Ltd, Unit 23a Spaces Business Centre, Ingate Place, London, SW8 3NS

 

 

Image Casting Limited

Unit 23a Spaces Business Centre, Ingate Place, London, SW8 3NS

Company registration 03866694

www.imagecasting.co.uk

info@ic.ideafoundry.uk