1. How we collect and use information
1.1 Image Casting is committed to ensuring that your privacy and any personal information you provide when using this website is secure and protected.
1.2 Cases where, upon our request, you may choose to voluntarily provide us with your personal information, include
1.2.1 when ordering/purchasing any of Image Casting’s products or services; or
1.2.2 when enquiring about any of Image Casting’s products or services.
1.3 Image Casting reserves the right to store the personal information you willingly provide for:
1.3.1 our internal record keeping; and,
1.3.2 for providing you with current and future information about our products and services.
2. Visitors to our website
2.2 If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it and provide the option to opt out.
2.3 We use a third-party service for our website and to publish our blog. We use a standard service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.
3. Facebook, Twitter, Pinterest and Instagram
5. Search Engine
5.1 Our website search and decision notice search (DNS) are powered by a third party. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Image Casting or any third party.
6. Security and performance
6.1 An SSL certificate is provided for additional security when accessing the website in your internet browser.
7. People who contact us via the website
7.1 Contact can be made via
7.1.1 Request a Call Back Form
7.1.2 Enquiry Form
7.1.3 Casting Kit Order Form
7.1.4 Voucher Order For
7.2 When you contact Image Casting via the website, limited personal information – name, postcode, email address, contact number – is collected to facilitate the enquiry or order. This information is used solely for contact with the customer to respond to their request.
8. Customer Database
8.1 Image Casting holds a separate customer CRM which contains personal details (name, address, contact number, email etc) and the details of any casts purchased (material, type of cast, frame type, price paid etc). This is used solely internally to assess and improve customer service and product offering.
8.2 This information is held on the Salestrakr database
9. Links to other websites
9.1 This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
10. Changes to this privacy notice
10.1 We keep our privacy notice under regular review. This privacy notice was last updated on 21st of January, 2021.
11. Complaints or queries
11.1 Image Casting tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
11.2 This privacy notice does not provide exhaustive detail of all aspects of Image Casting’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
12. Access to personal information
12.1 Image casting tries to be as open as it can be in terms of giving people access to their personal information. If we do hold information about you, we will:
12.1.1 give you a description of it;
12.1.2 tell you why we are holding it;
12.1.3 tell you who it could be disclosed to; and
12.1.4 let you have a copy of the information in an intelligible form.
12.2 We will delete any records upon written request
13. How to contact us
Image Casting Limited
Unit 39, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
Company registration 03866694